Privacy Policy
Last updated: November 21, 2025
ReputeFox ("us", "we", or "our") operates the ReputeFox automated review management platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.
Key Points
Information We Collect
Account Information: When you register for ReputeFox, we collect your name, email address, company name, and payment information.
Customer Data: Information about your customers that you import or input into ReputeFox, including names, email addresses, phone numbers, and review responses. This data is necessary to provide our review management services.
Review Data: Reviews, ratings, and feedback collected through our platform from your customers.
Usage Data: Information about how you use ReputeFox, including IP addresses, browser type, pages visited, time spent, and feature usage.
Integration Data: When you connect third-party review platforms (Google, Facebook, Yelp, etc.), we collect authentication tokens and access permissions necessary to sync reviews and post responses.
How We Use Your Information
Data Security
We take data security seriously and implement industry-leading measures to protect your information:
- 256-bit SSL encryption for all data transmission
- SOC 2 compliant cloud infrastructure
- Regular security audits and penetration testing
- Two-factor authentication available for all accounts
- Encrypted database storage for sensitive information
Your Rights & Choices
Under GDPR, CCPA, and other data protection laws, you have the following rights:
Access
Request a copy of all personal data we hold about you
Correction
Update or correct any inaccurate information
Deletion
Request deletion of your personal data
Portability
Export your data in a machine-readable format
To exercise any of these rights, please contact us at privacy@reputefox.com
Third-Party Services
ReputeFox integrates with third-party services to provide our features. These include:
- Review Platforms: Google, Facebook, Yelp, Trustpilot, TripAdvisor, and 25+ others
- Payment Processors: Stripe, Paddle (we never store full credit card details)
- Email Services: For sending review requests and notifications
- SMS Providers: Twilio, Vonage for SMS review requests
- AI Services: OpenAI for generating review responses
Each service has its own privacy policy and data handling practices. We only share the minimum necessary data to provide our services.
Cookies & Tracking
We use cookies and similar tracking technologies to improve your experience. These include:
- Essential Cookies: Required for login and core functionality
- Analytics Cookies: Help us understand how you use ReputeFox
- Preference Cookies: Remember your settings and preferences
You can control cookie settings in your browser, but some features may not work properly if cookies are disabled.
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. When you cancel your account:
- • Account data is deleted within 30 days
- • Customer and review data can be exported before deletion
- • Some data may be retained for legal/compliance purposes (e.g., payment records for tax compliance)
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- • Email notification to your registered address
- • Prominent notice in the ReputeFox dashboard
- • Updating the "Last updated" date at the top of this page
Continued use of our Service after changes constitutes acceptance of the updated policy.
Questions About Privacy?
Our team is here to help with any privacy concerns or data requests.
Contact Privacy Team